Privacy Policy

The information we collect depends on how you use Syloria.

Account and profile information

When you create or use a Syloria account, we may process information including:

• your email address;
• your display name;
• your authentication provider, associated account identifier and authentication information;
• your chosen character appearance and customisation;
• your selected Academy, preferences and onboarding choices;
• your Class and progression state;
• account creation and account status information.

If you use Sign in with Apple and choose Apple’s Hide My Email feature, we may receive an Apple private relay email address instead of your personal email address.

We do not receive your Apple ID, Google or other authentication-provider passwords.

Activity and progression information

Syloria turns real-world activities into progression within its fantasy game systems.

To provide these features, we may process information you choose to record or generate through use of Syloria, including:

• workouts and completed training activities;
• exercises, sets, repetitions and weights;
• workout records, activity logs and training preferences, including workout duration, experience, goals and training environment;
• books and reading progress;
• pages read;
• walking and step activity you enter or that is accessed through the app;
• Quest and Academy objective progress;
• Frontier and Journey progress;
• Discipline levels and experience points;
• Classes, discoveries, achievements and other game progression;
• Journal and Chronicle content and related progression;
• other information you voluntarily enter into the app.

This information is used to provide Syloria’s gameplay, progression and personalisation features, save your progress and maintain the service.

Syloria is a self-improvement and entertainment application. It is not a medical service and does not use this information to diagnose or treat medical conditions.

Subscription information

Syloria Premium subscriptions on iOS are purchased through Apple’s App Store.

Apple handles payment processing, billing and subscription management for App Store purchases. Syloria does not receive or store complete payment-card details for these purchases.

We use RevenueCat to manage subscription entitlements, verify subscription status and support purchase restoration.

RevenueCat may process information necessary to associate purchases with your Syloria account and determine whether you have Premium access.

This may include:

• subscription and product identifiers;
• purchase and entitlement status;
• subscription-related identifiers;
• trial or subscription status where made available to us.

Technical, analytics and diagnostic information

We use Firebase Analytics (Google) to understand how people interact with Syloria, including onboarding completion, feature usage, quests and app engagement.

We use Firebase Crashlytics (Google) to identify crashes, technical errors and application stability issues.

Depending on the service and device configuration, this may include:

• app interactions and events;
• features used;
• app version;
• device and operating-system information;
• technical identifiers;
• crash reports;
• diagnostic information;
• performance and error information.

We use this information to improve Syloria, understand whether important parts of the app are working and diagnose crashes and technical problems.

We do not sell your personal information or use your Syloria activity information to build advertising profiles.

Website and mailing-list information

If you join the Syloria waitlist or mailing list, or otherwise provide your email address through the Syloria website, we may process:

• your email address;
• signup information;
• communication and consent preferences.

We use Resend to deliver relevant Syloria emails.

You can unsubscribe from marketing or development emails using the unsubscribe option included in those communications or by contacting us.

We use personal information to:

• create and maintain your Syloria account;
• authenticate you and help keep your account secure;
• save and synchronise your progress;
• calculate experience points and progression;
• provide Quests, Academies, Classes, Frontiers and other gameplay systems;
• provide and restore Premium access;
• personalise your experience based on your choices and activity;
• maintain and improve Syloria;
• diagnose crashes, errors and performance problems;
• understand how users interact with the app;
• protect the security and integrity of the service;
• prevent misuse;
• provide customer support;
• communicate important information about your account or Syloria;
• send marketing or development communications where permitted;
• comply with applicable legal obligations.

Where UK data protection law applies, we rely on one or more legal bases depending on the processing involved.

Performance of a contract

We process information where necessary to provide the Syloria service you request, including:

• creating and maintaining your account;
• storing your progress;
• processing activities you choose to log;
• providing gameplay and progression;
• determining Premium access.

Legitimate interests

We may process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

These interests include:

• maintaining and improving Syloria;
• understanding how the app performs and is used;
• diagnosing errors and crashes;
• protecting the security of the service;
• preventing misuse.

Consent

Where required, we rely on your consent, including for certain marketing communications or permissions.

Where processing is based on consent, you may withdraw that consent at any time. This does not affect processing that lawfully occurred before consent was withdrawn.

Legal obligations

We may process or retain information where necessary to comply with applicable legal, tax, accounting or regulatory obligations.

We use third-party providers to operate Syloria.

Supabase Used for backend infrastructure, authentication, database services and storage of Syloria account and progression information.

Apple Used for Sign in with Apple and for processing App Store purchases and subscriptions, including billing and subscription management.

RevenueCat Used to manage subscription entitlements, verify subscription status and support purchase restoration.

Firebase Analytics (Google) Used to understand onboarding completion, feature usage, quests and app engagement.

Firebase Crashlytics (Google) Used to identify crashes, technical errors and application stability issues.

Resend Used to deliver waitlist, development and other permitted email communications.

These providers may process information on our behalf or, in some circumstances, act as independent controllers for aspects of their own services.

We do not sell your personal information.

Firebase and RevenueCat may process technical identifiers, app usage information, device information and diagnostic data as applicable to their services.

Some of the service providers used by Syloria may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps intended to ensure that it remains protected in accordance with applicable UK data protection law.

The safeguards required depend on the provider, destination and applicable law. You can contact us for information about the safeguards applicable to your data.

We do not intend to keep personal information for longer than reasonably necessary for the purposes for which it was collected.

In general:

• account and progression information is retained while your Syloria account remains active;
• following account deletion, associated personal information is deleted or anonymised where appropriate, subject to information we are required or permitted to retain;
• subscription and transaction-related records may be retained where necessary for accounting, fraud prevention, dispute handling or legal obligations;
• analytics and diagnostic information may be retained according to the configured retention periods and lifecycle of the relevant analytics and diagnostic providers;
• backup copies may remain temporarily within provider backup systems until those backups are overwritten or expire through normal backup cycles;
• waitlist and marketing information is retained while relevant to those communications or until you unsubscribe or request deletion, subject to retaining limited information necessary to respect an opt-out.

We may retain limited information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

You can request permanent deletion of your Syloria account from within the Syloria iOS app through Settings → Delete Account.

You can also request account deletion or contact us for assistance at bennogamesuk@gmail.com.

Account deletion removes your Syloria account and associated personal information from our active systems, except where information must or may lawfully be retained for purposes such as legal compliance, accounting, security, fraud prevention or dispute resolution.

Some information may remain temporarily within secure backup systems until the relevant backup is replaced or expires.

App Store subscriptions

Deleting your Syloria account does not necessarily cancel an active App Store subscription.

App Store subscriptions are managed by Apple.

If you no longer want your subscription to renew, you should separately manage or cancel it through your Apple account or App Store subscription settings.

Depending on your circumstances and applicable law, you may have rights including:

• the right to be informed about how your information is used;
• the right to access personal information held about you;
• the right to request correction of inaccurate information;
• the right to request deletion of your information;
• the right to restrict certain processing;
• the right to object to certain processing;
• the right to data portability in applicable circumstances;
• the right to withdraw consent where processing relies on consent.

These rights are not absolute and may depend on the circumstances and legal basis for processing.

To exercise a privacy right, contact:

bennogamesuk@gmail.com

We may need to verify your identity before fulfilling certain requests.

If you are unhappy with how your personal information is handled, you also have the right to complain to the UK’s Information Commissioner’s Office.

Information Commissioner’s Office (ICO)

Syloria is intended for adults aged 18 and over.

You must be at least 18 years old to create or use a Syloria account.

We do not intentionally offer Syloria to children or knowingly seek to collect personal information from anyone under 18.

If we become aware that an account is being used by someone under 18, we may take appropriate action, including restricting or deleting the account and associated information where appropriate.

If you believe someone under 18 has provided personal information to Syloria, contact:

bennogamesuk@gmail.com

Syloria allows users to record activities such as exercise, reading and walking as part of its self-improvement and fantasy-game systems.

Syloria is not a healthcare provider, medical device or medical advice service.

Information entered into Syloria should not be treated as medical advice, diagnosis or treatment.

You should use your own judgement when undertaking physical activity and seek appropriate professional advice where necessary.

We do not sell workout, activity or progression information to advertisers.

We use technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss.

These include measures such as:

• authenticated user accounts;
• access controls;
• database security policies;
• server-controlled progression and sensitive operations;
• restricted database privileges;
• secure third-party infrastructure providers;
• monitoring and diagnostic systems.

No online service can guarantee absolute security. We review the security measures appropriate to Syloria as the service develops.

If you choose to join the Syloria waitlist or otherwise opt in to receive marketing or development communications, we may use your email address to send those communications.

You can unsubscribe at any time using the unsubscribe link included in relevant emails or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential service or account communications where necessary.

The Syloria website may use cookies or similar technologies where necessary to operate the site, understand its performance or provide website functionality.

Where consent is legally required for non-essential cookies or similar technologies, we will request it before using them.

Information about any cookies or similar technologies used by the website should be read alongside this Privacy Policy and any cookie controls presented on the website.

We may update this Privacy Policy as Syloria develops, our service providers change or legal requirements evolve.

When changes are made, the Last updated date at the top of this policy will be updated.

Where a change materially affects how we use your personal information, we will take reasonable steps to bring the change to your attention where required.

For questions about this Privacy Policy, privacy rights or how personal information is handled, contact:

Syloria
Operated by Ben Perrin, an independent developer based in the United Kingdom
Email: bennogamesuk@gmail.com